CONTACT


Don´t hesitatte contacting us with any questions, we`ll be glad to respond assap!
e-mail
The best way to contac us is via e-mail to:
alsolapartments@gmail.com

Phones
If you prefer you can call us to:
Office: +52 951 51 69073
Cell phone_ +52 1 951 119 5076 (text and whatsapp available)

Reservation & Cancellation Policy

To confirm a reservation we require a deposit of the equivalent to 2000 pesos. It can be made to our Mexican bank account, by Paypal (using this method we´ll charge you Paypal´s commission of 108.00 pesos) or by Western Union which sometimes is cheaper than a bank transfer.


Please let us know which method you would prefer and we will send you the information you will require.


Upon arrival or the following day, payment of the full rent (minus 2000 pesos of deposit) of your stay is required if it is weekly or one month´s rent if it is monthly. We´ll also ask for a Security Deposit of 2000 pesos or the equivalent in the currency you prefer, since it will be returned upon departure when we receive the apartment keys and if everything is in the room as it was at arrival.


Changes to arrival or departure date can be made without charge only when it is made with a minimum of 3 weeks notice and depending on availability. If changes are made after this time there is a charge between 300 and 1000 pesos depending on the change.


In case of cancellation, the reservation deposit can be refunded (minus 500 pesos/40usd fee for administrative expenses and bank commissions) with at least 45 day notice before the planned arrival date.


Notes
  • - Our experience and survey feedback tell us to accept only children who are over 12 years of age.
  • - We do not allow pets.

Facebook page